Warranty management systems assist organizations to effectively handle product warranties and assure customer satisfaction. These systems allow tracking warranty claims, inspecting defective products, assigning liability, and managing repair/replacement processes. They facilitate optimized cost control through real-time visibility into warranty expenses. The products associated with warranty management include software, services, and support. These products help companies digitally transform complex warranty operations and improve customer experiences.
The global Warranty Management System Market is estimated to be valued at US$ 36255.81 Bn in 2024 and is expected to exhibit a CAGR of 5.4% over the forecast period 2023 to 2030, as highlighted in a new report published by Coherent Market Insights.
Market key trends:
Cloud deployment offers benefits such as scalability, flexibility, cost-effectiveness and remote access. It eliminates upfront infrastructure costs and the need for periodic software/hardware upgrades. This has boosted the adoption of Software-as-a-Service (SaaS) model among various industries globally. For example, according to Flexera’s 2021 State of Cloud Report, 86% of the surveyed organizations were using some form of cloud computing, with 58% relying primarily on cloud-based applications and workloads.
Here is the Porter’s Analysis and Key Takeaways for the given market without mentioning CAGR, market size or conclusion:
Porter’s Analysis
Threat of new entrants: The threat of new entrants is moderate due to the requirement of significant investments and established brand loyalty of existing players in the warranty management system market.
Bargaining power of buyers: The bargaining power of buyers is moderate due to the availability of warranty management systems from various vendors at competitive prices.
Bargaining power of suppliers: The bargaining power of suppliers is low due to the presence of many raw material suppliers and less differentiation in parts and components.
Threat of new substitutes: The threat of new substitutes is low as warranty management systems offer unique features that cannot be replicated easily.
Competitive rivalry: The competition is high among the key players to gain higher market share.
Key Takeaways
The global Warranty Management System market is expected to witness high growth.
Regional analysis: North America holds the major share in the warranty management system market. Asia Pacific is expected to grow at the fastest pace during the forecast period owing to increasing automotive sales and rising electronic goods penetration in the region.
Key players: Oracle, Industrial and Financial Systems (IFS), ServicePower, Salesforce, SAP, AWS, Astea International, Tavant Technologies, Tech Mahindra, and Wipro are some of the major players operating in the warranty management system market.
Key players operating in the warranty management system market are Oracle, Industrial and Financial Systems (IFS), ServicePower, Salesforce, SAP, and AWS. They have been investing in deep learning and analytics to provide better after-sales service to customers.
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1. Source: Coherent Market Insights, Public sources, Desk research
2. We have leveraged AI tools to mine information and compile it
Money Singh is a seasoned content writer with over four years of experience in the market research sector. Her expertise spans various industries, including food and beverages, biotechnology, chemical and materials, defense and aerospace, consumer goods, etc.